We had our first Customer Service workshop last Thursday! It was overall a pleasant one. We had team building games such as blanket game and taboo during the workshop to break the ice among students. It was enjoyable as everyone was sporty and enthusiastic.
Besides having fun during team building games, we were taught the 6 steps of providing better customer service. The students are separated into 2 teams and they are supposed to act out the 6 situations where we could apply the 6 steps to providing better customer service within 5 minutes! Interesting! Hahah not to worry, everything is captured and you can load and watch them below (: (: I have to tell you all, some of them are born actors and actresses.
At the end of the day, we have benefited from this enriching and enjoyable workshop and most importantly, understand the importance of striking a balance between work and play.
Alright, let the pictures and videos sum up this short post.
Loves,
MSC OPS team
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